Refund policy
Store Name: Senvia
Contact Email: awaisraj@yahoo.com
At Senvia, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience.
Return Eligibility
Customers may request a return within 30 days of delivery, provided the item meets the conditions below and the return is permitted by applicable law.
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Products must be unused and in their original condition.
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Products should include their original packaging, accessories, and labels, where applicable.
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Proof of purchase or an order number must be provided.
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Customers must contact us and receive return instructions before sending an item back.
Beauty, fragrance, personal-care, and other hygiene-sensitive products that have been opened or used may not be eligible for return where permitted by law. This does not affect rights relating to defective, damaged, or incorrectly supplied products.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact awaisraj@yahoo.com with your order number and clear photographs of the product and packaging.
Our team will review your request and explain the available resolution, which may include a replacement, return, or refund, as appropriate.
How to Request a Return
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Email us at awaisraj@yahoo.com with your order number and reason for the return.
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Wait for our customer support team to provide instructions.
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If your return is approved, package the item securely and follow the instructions provided.
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Once the returned item is received and inspected, we will notify you of the outcome.
Please do not send returns to an address without prior instructions from our team.
Return Shipping Costs
For eligible change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated or required by law.
If an item is defective, damaged, or incorrectly supplied, Senvia will arrange an appropriate resolution, including return-shipping arrangements where applicable.
Refunds
Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in your account depends on your payment provider or financial institution.
We will notify you when your refund has been approved or processed.
Exchanges
If you would like to exchange an item, contact awaisraj@yahoo.com. Exchanges depend on product availability and eligibility.
Order Cancellations
Please contact us as soon as possible if you wish to cancel an order. Orders that have already been processed or shipped may not be cancellable. Eligible returns remain subject to this policy and applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Contact Us
For return and refund inquiries:
Senvia
Email: awaisraj@yahoo.com